Return & Refund Policy

At Swidhi, we believe that a saree is more than just a garment—it is a part of memories, celebrations, traditions, and emotions. Whether it is worn for a festival, a wedding, a family gathering, or simply to celebrate everyday elegance, every saree carries a special meaning for its owner.

Our philosophy is simple: Every Swidhi saree should reach its first owner exactly as it came from the weaver or manufacturer.

To honour this philosophy, we do not drape the same sarees that are sold to customers on professional models for product photography. We present every saree in its natural form so that it reaches you untouched and in its original condition.

For the same reason, we respectfully discourage returns based solely on a change of mind, personal preference, or expectations regarding colour or design after purchase. Once a saree leaves us, we cannot guarantee that it has remained in the same pristine condition that every Swidhi customer deserves.

However, your satisfaction is important to us. If you receive a product with a genuine quality issue, we will make every effort to resolve the matter promptly and fairly.

Eligible Returns

We accept returns if you receive an incorrect product, if the saree has a manufacturing defect, if the product is damaged during transit, or if there is a genuine quality issue verified by our quality team.

In exceptional circumstances, returns for reasons other than those mentioned above may be considered at Swidhi’s sole discretion, provided all applicable return conditions are satisfied.

Return Request

Please notify us within 3 days of receiving your order by emailing swidhisarees@gmail.com.

When contacting us, please provide your Order Number, a brief description of the issue, clear photographs of the product, and an unboxing video.

An unboxing video is strongly recommended and mandatory for claims related to transit damage or manufacturing defects. Providing an unboxing video helps us verify your claim quickly and ensures a faster resolution.

Return Conditions

To be eligible for a return, the saree must be unused, unworn, and undraped. It must not have been washed, ironed, altered, dry-cleaned, or undergone fall, pico, stitching, or any other customization.

All original tags, labels, silk marks where applicable, and packaging must remain intact. The product must be returned in the same condition in which it was delivered.

Products that do not meet these conditions may not be accepted for return.

Products Not Eligible for Return

Returns cannot be accepted solely because of a change of mind or personal dislike of the colour, design, fabric texture, or pattern after purchase.

Minor colour variations caused by differences in screen displays, photography, or lighting are not considered defects. Similarly, natural variations in weave, texture, threads, or finish that are characteristic of handcrafted or woven textiles are not considered manufacturing defects.

Products that have been worn, draped, washed, altered, customized, or damaged after delivery are not eligible for return. Products with missing tags, labels, silk marks, or original packaging will also not be accepted.

Products purchased during clearance, promotional, or final-sale events are not eligible for return unless they have a genuine manufacturing defect.

Reverse Pickup

Once your return request has been approved, we will arrange a reverse pickup wherever this service is available through our logistics partners.

Reverse pickup requests are generally scheduled within 24–48 hours after approval, and pickup is usually completed within 2–5 business days, depending on your location.

If reverse pickup is unavailable in your area, we may request that you courier the product to us. In such cases, our customer support team will guide you through the return process.

Inspection and Approval

Every returned product undergoes a quality inspection after it reaches our facility.

If the returned product satisfies all applicable return conditions, your refund or other approved resolution will be processed.

If the product does not meet our return eligibility criteria, the return may be declined and the product may be sent back to you without a refund.

Refunds

Once your return has been received, inspected, and approved, the refund will be initiated to your original mode of payment within 5–7 business days.

Please note that banks, credit card companies, UPI providers, and payment gateways may require additional time to reflect the refunded amount in your account.

If you have not received your refund within 15 business days after approval, please contact us at swidhisarees@gmail.com.

Our Promise

Every saree at Swidhi is carefully handpicked and individually inspected before dispatch.

Our return policy is not intended to make returns difficult. It exists to ensure that every customer receives a saree that is authentic, carefully handled, and as pristine as it was when it left the weaver or manufacturer.

We sincerely appreciate your understanding and thank you for supporting mindful and responsible shopping.

Natural Characteristics of Handcrafted Fabrics

Slight variations in colour, texture, weave, or thread irregularities are natural characteristics of handcrafted and woven fabrics. These variations are not considered manufacturing defects but are part of the uniqueness and authenticity of each product.

Return Eligibility Decision

Swidhi reserves the right to accept or reject any return request if the product is found to have been used, worn, damaged, altered, customized, or returned in a condition different from that in which it was originally delivered.

The decision of Swidhi after inspection shall be final with respect to return eligibility.